Ways to earn gems
Ways to redeem gems
Annual Vault Streak Challenge (2026)
Hit your order milestones within the year to clear exclusive Gem payouts and fast-track your next reward.
Vault Club Tiers & Perks
Unlock higher tiers the more gems you earn. Every level gives you better rewards and more perks.

Frequently asked questions
Do my Gems expire?

Only if you leave us hanging! Your Gems will never expire as long as you make at least one purchase or earn points within a rolling 6-month window.
How does the Referral Program work?

It’s simple—spread the love of great coffee! Grab your unique referral link from your dashboard and share it with a fellow home brewer. The moment they use your link to complete their very first successful purchase, they get a welcoming discount, and a massive 300 Gems instantly drops into your Vault.
What happens to my Annual Streak Challenge on December 31st?

The milestone boosters reset on December 31st so everyone can start chasing those massive Level 1 to 5 bonus payouts all over again in the new year. Don't worry, though—your permanent VIP Tier Status (like Collector or Keyholder) stays completely intact!
How do I apply my VIP Vault Club perks?

You don't have to lift a finger. Your VIP Tier multipliers and special perks are completely automated and automatically added at checkout the moment you log into your active account.
I completed the survey! Where are my points?

We read through our community feedback personally. Because it's a human-driven verification process, please allow up to 24 hours for our team to check your entry and apply the 100 Gems to your dashboard.
How do I claim the Secret Menu or my Elite Free Coffee?

The second you hit a qualifying VIP tier, the system locks it in. Secret Menu entry codes are fired over to your inbox for off-site browsing. For our Elite members, a team member will reach out to you personally every single month to arrange the custom preparation and hand-off of your fresh bag.
Can I return or exchange a piece of gear I redeemed with Gems?

Because 3rd-party hardware is custom-procured upon request and subject to a tight 14-day redemption window, all gear redemptions are strictly final and cannot be returned, exchanged, or converted back into Gems.