Base Earning: Members earn 10 Gems for every 100 EGP spent on successful online transactions at luumcoffee.com. Points are calculated based on the subtotal after discounts and before shipping fees.
Returns & Cancellations: If an order is cancelled, returned, or refunded, the corresponding Gems earned from that transaction will be deducted from your Vault balance.
Account Inactivity: Your hard-earned Gem balance is completely safe as long as you remain active. If an account shows zero purchase or point-earning activity for a rolling period of 6 consecutive months, the total Gem balance will automatically reset to zero.
2. Campaign & Action Rules
Annual Vault Streak Challenge: The Order Booster track runs on a strict calendar year, resetting completely at midnight on December 31. Progress towards milestones resets to Level 1 annually. However, your lifetime Tier Status (e.g., Keyholder) carries over into the new year.
Community Actions: Points for standard actions (Social media follows, Email list subscriptions) can only be claimed once per lifetime account.
The LUUM Survey: To maintain system integrity, our survey tracking is a manual verification process. Please allow up to 24 hours from submission for our team to verify and inject your 100 Gem bonus into your account.
Referral Program: You will receive your 300 Gem referral bonus if, and only if, the friend you invite uses your unique link to complete their first successful paid purchase. Self-referrals or duplicate account creation will result in permanent suspension from the Vault program.
3. Rewards & Redemptions
Voucher Expirations:All LUUM Store Vouchers and Free Coffee Bag rewards carry a generous 90-day expiry window from the moment of redemption. All 3rd-party gear rewards (Timemore, Fellow, Muvna, Ikape, Hario) carry a strict 14-day expiry window. Unused gear vouchers will not be refunded or re-credited.
Gear Fulfillment: 3rd-party gear options are strictly subject to local market availability. Once a gear voucher is redeemed on an order, please allow an additional 4 to 5 working days for our team to procure, inspect, and ship your hardware package.
Returns & Exchanges on Gear: Because 3rd-party hardware is custom-procured upon request, all gear redemptions are strictly final. Third-party items are entirely non-refundable and non-exchangeable. They cannot be returned or exchanged for cash, store credit, or a refund of Gems back into your Vault account.
4. VIP Tier Perks
Secret Menu Access: Once an account crosses the threshold for Keyholder (5,000 Gems) or Keyholder (12,000 Gems), an exclusive link and instructions to access the hidden digital menu will be dispatched directly to your registered email address.
Elite Tier Concierge: Upon crossing into the Elite Tier, a dedicated member of the LUUM roasting team will contact you directly via email or phone to manage, prepare, and coordinate the delivery of your 1 complimentary bag from the Core Collection every month.
